If you believe that your parcel is lost, please get in contact with the courier company to track down your parcel. (Their contact centre is only open on weekdays). If you still have problems tracking down your parcel, or want us to follow up with them send us an email with your order number and short explanation of the situation.

It is always worth to do a quick search around the house (front door, backdoor, carport, mail box and the neighbours) to make sure that they didn't leave your parcel somewhere.